The horizontal line of text

In this article about layout and design, I want to elaborate on one of the most basic, fundamental requirements to allow an instructional text to be read quickly and without unnecessary cognitive load: the horizontal line of the text. Our eyes basically slide unconsciously to the next line of text or paragraph if there is no clear horizontal line to follow. We find it difficult to remain focused on the correct line of text.

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A standard process for managing customer complaints

At Vivaldi Software we hear the question almost daily: “What is the best way to manage customer complaints?” Do you have a standard, ready-made process? The answer is not always clear-cut and depends partly on who is asking the question – a small SME with mainly regional B-to-B customers, a government agency or public service or a multinational company wanting to streamline complaints received from end users all over the world. Throughout our 15 years of experience, we have however found and followed one golden rule: “Keep it simple.”

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The fear of the consequences of change

One of the main reasons for resistance to change is the fear of the consequences. Are we talking about a fear of the unknown? Maybe that too, but it’s a bit deeper than just a fear of the unknown. What exactly are we so afraid of then? Well, it is mainly the fear of the consequences of making mistakes.

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4 reasons to devote more time to the layout of a text

Everyone intuitively knows how important it is that written text is laid out in a well-organised manner.However, far too often, the aesthetic aspect takes precedence over the functional – usually because the writer has no idea how important correct layout is. That is why I want to briefly point out the different effects layout has on a reader. In this blog article, I offer four scientifically proven reasons to devote more time to correctly designing your text. This is partially intended as an introduction to a series of forthcoming blog articles which describe best practices for creating work instructions and procedures.

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Why? Because I said so (!?)

A familiar scene that plays out almost daily in many families: Child (7 years old): “Why can’t I, daddy?” Father: “Because I said so!” Child: “That’s not an answer!” The first signs of early adolescence? Perhaps. Maybe children are getting mouthier these days? Could be. A lack of respect for parental authority? Certainly a point of discussion. But there is no two ways about it, the little devil is actually right. “Because I said so” is not a good answer to the question of “why.” “Why?” you ask.

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Tough objectives lead to strong results

Tough objectives lead to strong results. Perseverance is what drives us to achieve those objectives. Rome wasn’t built in a day. We all know that. But in business, we are sometimes a bit too impatient when it comes to seeing results.In our haste and rush to find the “quick wins”, we often choose the quickest, but not always the best, way.

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