7 Reasons employees often pushback against change (And how to earn their trust)
In the business world, resistance has all kinds of connotations associated and there are reasons why people suddenly get quiet when presented, in particular, with change. If you think about the word resistance, it tends to invoke negativity right from the beginning. The word itself suggests confrontation, or the idea that a battle may be looming. So what can we expect here? Tears, anger, passive aggressive silences? Yes, yes and yes. Sounds like all your family gatherings rolled into one, doesn’t it? Just saying.
What to expect with ISO 9001:2015
Unless organizations have been hiding, willingly or not, under rocks for the past few years, most would be familiar with the ISO 9001 international standard that specifies requirements for process and quality management accreditation. It is clear that this standard has assisted business with the process management, without a doubt. So what now? Well, there’s now a new kid on the block in the form of a revisited and revised standard. Enter, stage right, the ISO 9001:2015!
How often should Processes be reviewed?
Changes in environment, whether that be advances and implementation of new technologies, changes in physical environment, or key personnel could mean that, before your very eyes, your processes may become outdated, inefficient and obsolete. The need for continuous improvement of processes is the main reason reviewing is important, but the time taken to do those reviews are key to business growth. So, what am I saying? Do you need to have a process to review a process?
Why all the documentation, procedures and work instructions?
Allow me to ask you a simple question. “Would your know-how survive if a few key employees left your company?” Why don't you take up this challenge and evaluate the situation in your own organization. To what extent does the knowledge and know-how in your organization depend on (certain) people?
Man is not made to change
People often try to take the shortest route or the path of least resistance to achieve a goal. It’s a human reflex. However it is a lot worse if laziness becomes a goal in itself. In many (often larger) organizations, there are always employees that see it as their duty to do as little as possible. Unfortunately, they also often try to drag others down with them – sometimes through intimidation.
No news is NOT good news!
A couple of years ago, one of my colleagues at Vivaldi Software had an annoying problem with his mobile phone connection. So, in a fit of temporary insanity, he decided to call his Telco’s helpdesk to complete a support ticket. After submitting the ticket, he patiently waited for someone to call back with a solution. However, a few days turned into a week, and then into several weeks.