How a Skills Matrix can help you identify training needs

The simplicity of some things is a beautiful thing. Training needs for your business doesn’t always spring to mind when thinking of simple or beautiful for that matter, but the truth is they can be both. Recognizing this can free you up to focus on your other business goals.

Read more

7 Reasons you need to move away from a manual Quality System

If you’re guilty of still using an abacus to count your workplace incidents or customer complaints, then we probably need to have a talk. Ok, that comparison could be a bit extreme, but there are some who insist on brain-draining, time-eating, manual systems for quality controls.

Read more

Why the worst Project Managers sleep at night

Pretty unfair isn’t it? You work tirelessly to get things right, only to be faced with a co-worker that really doesn’t seem to be all that interested. And no, this is not just your imagination, this is happening all over. Personality differences aside, however valid a point, there are some who will not see the benefits of putting in the whole nine yards, for the betterment of everyone.

Read more

Competitive advantage through training – Fact or Fiction?

Has your organization seen the direct correlation between the training of employees and profitability? If you know, but aren’t sure why, or what to do about it, then pull up a chair. Overlooking this potential revenue buster can be detrimental to your business health.

Read more

The proven way to implementing a Quality Assurance System for your Business

We all know how important it is for an organization to have, or, at least be thinking about a sensible, effective quality management system. Document control is where it all begins, but knowing it and implementing it can be two very different things. So with all the best intentions in mind, let’s look at some ways to do exactly that. Don’t look away, this is about you too.

Read more

7 Ways to ramp up your QA and improve your customer service

Quality assurance for the benefit of your customers? Yes, it’s true it can be done and not remain the folk lore that some, more cynical among us, may think. Whenever an organization begins to consider quality from a customer point of view, a whole new world of opportunity and customer satisfaction can open up. But don’t get too confident, just yet. Just to be annoying, those potential revelations can also shine a spotlight toward the proverbial can of worms.

Read more