Document Control software to set you up for AS9100

Every organization at some point, needs to look to what they do, and how they do it. Current quality assurance methods used, as well as documenting ”what you do” is essential for progress with compliance related matters. Compliance with AS9100, the standard for the Aerospace and Aviation industry is no different.

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How to maintain optimal use of QMS with suppliers

Organizations are making significant advances when it comes to inviting strategic partnerships. The reality that companies can achieve a mutual benefit from aligning goals is unmistakable, and seen by some as a prerequisite for continued success. Entering into supplier partnerships can be an exciting and purposeful adventure, however the road to enlightenment has some pitfalls that can be hazardous, if you’re not careful.

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How customer feedback can drive your quality processes

If we take a moment to think of the top five things that a business struggles with, customer retention has to be near the lead. We spend so much time trying to lure new business, only to discover we are then riding a roller-coaster of repeat business uncertainty. It’s definitely a challenge for any organization in these competitive times, and so it should be. I don’t think there are too many industries who can afford to adopt the mindset of “if you don’t like it, go somewhere else”. Your rivals will love that. So will their bank balance. Who knows? Maybe your organization is ridiculously successful, and doesn’t want, or need the business. If so, congratulations, however you probably won’t be interested in reading this. For the rest of us, we may need a little guidance on how customers, and their experiences can contribute significantly to our success.

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What Life Science companies are doing to ensure Audit compliance

For those in the life sciences industry, audits are a normal and consistent part of their world. Regulatory compliance means all eyes must be focused on product safety and quality. We all take protection for granted, but it is standards such as FDA (21 CFR Part 11), GxP, and ISO 9001 that give business, and the consumer a sense of confidence and security. So, what about your life science organization? Is the intention there, but your knowledge in need of fine tuning?

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How to keep up to date with ISO requirements

The way in which we all do business has slowly but surely evolved over time, and with evolution comes a need for greater regulatory conformity. Time marches on, and inevitably there comes a time for review and acceptance of a new range of guidelines. Yes, just as it seemed safe to go back into the water, many business owners are dragged forward out of the land of complacency into the brave new world of change and modification. So, how do you keep up?

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Why you need to build complaints handling into QA

Complaints Handling Customer dissatisfaction is never a nice occurrence for any business. Nonetheless, it does exist, and within some industries, is growing at an alarming rate. Customers are increasingly demanding, and expect a great deal more than we may recall from previous years.

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